Support template
Three regional teams each working their own local day, handing over as the sun moves. The scheduling trap is that the grid only makes sense in local time — which is exactly how Weekwright stores it.
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The template
Times below are LOCAL to each region. Applied in Weekwright, each site keeps its own timezone, so the grid stays right when regions shift DST on different dates.
| Slot | Mon | Tue | Wed | Thu | Fri | Sat | Sun | Shift |
|---|---|---|---|---|---|---|---|---|
| Agent APACAgent | 09:00–17:30×3 | 09:00–17:30×3 | 09:00–17:30×3 | 09:00–17:30×3 | 09:00–17:30×3 | Off | Off | 8.5h |
| Agent EMEAAgent | 09:00–17:30×4 | 09:00–17:30×4 | 09:00–17:30×4 | 09:00–17:30×4 | 09:00–17:30×4 | Off | Off | 8.5h |
| Agent AmericasAgent | 09:00–17:30×4 | 09:00–17:30×4 | 09:00–17:30×4 | 09:00–17:30×4 | 09:00–17:30×4 | Off | Off | 8.5h |
| Lead APACTeam lead | 08:30–17:00 | 08:30–17:00 | 08:30–17:00 | 08:30–17:00 | 08:30–17:00 | Off | Off | 8.5h |
| Lead EMEATeam lead | 08:30–17:00 | 08:30–17:00 | 08:30–17:00 | 08:30–17:00 | 08:30–17:00 | Off | Off | 8.5h |
| Lead AmericasTeam lead | 08:30–17:00 | 08:30–17:00 | 08:30–17:00 | 08:30–17:00 | 08:30–17:00 | Off | Off | 8.5h |
One row per staffing slot; ×N means that many people on that block. Times are local to the location. +1 marks a shift that ends the following calendar day.
From CSV to a live schedule
The download is not a PDF you print and pin up. Its columns are the ones Weekwright's schedule importer reads, so the file you edit in Excel is the file you upload.
Replace the placeholder names in the Employee column with your staff. Leave Day, Start, End, and Position alone — those are what the importer maps.
Drag the file onto the schedule page. Every row is previewed with its detected columns before anything is created, so a bad cell is a warning, not a surprise.
“Maya is off Thursday, cover it”. The agent repairs the week against your real availability, skills, and compliance rules instead of you re-editing the grid.
Common questions
Coverage achieved by handing work between teams in different timezones, each working their own local daytime, rather than by running night shifts in one location. Three regions at roughly 8 hours each covers a full day.
Every shift stores its timezone alongside its start and end, and each location carries its own. A multi-region org therefore does not have a single 'org timezone' that goes wrong — the APAC team's 09:00 is their 09:00 even when EMEA has already changed DST and they have not.
Thirty minutes is the usual minimum, which is why the shifts here run to 17:30 rather than 17:00 and the leads start at 08:30. Anything less and in-progress work gets dropped at the boundary.
Weekwright drafts it, checks it against your rules, and lets you approve. Free for a single location.
