For BPO, in-house support, and contact centers
Weekwright drafts multi-shift coverage with the right tier mix on every clock. CS reps, tier-2 escalation, sales — each tagged, each accounted for. Add new languages and the AI handles routing.
Built for the way you actually staff
Day, swing, night — each needs CS reps and tier-2 backup. Position-aware drafts mean tier-2 is always on call when the queue heats up.
Spanish-speaking reps, refund-flow specialists, premium-tier handlers — tag as skills, gate the assignments, no Monday surprises.
Per-shift confirm and clock-in flags lateness automatically. The agent surfaces patterns weekly: "Maya started late 4 of 5 shifts last week."
Suggest staffing for an event takes the campaign date + expected volume and proposes coverage gaps to fill ahead of launch.
How Weekwright helps
Default rule blocks the classic split-shift mistake: 8am-12pm + 6pm-10pm scheduled to the same agent.
Manager posts an unfilled overnight, eligible reps see and claim it from their phone. Optional auto-confirm for trusted seniors.
Day-shift manager and swing-shift manager editing the same week? Each tab updates instantly. No "I just made that change" Slack threads.
Pre-loaded on day one
Pick Call centers during onboarding and Weekwright seeds your org with these defaults. Edit, rename, delete — they're starting points, not constraints.
Each gets a default hourly rate and a calendar color so the schedule is readable from the first shift you create.
Checked at every shift create / move / proposal — before you publish, not after. Toggle WARNING ↔ BLOCKING anytime.
Pricing
Start free up to 10 call centers employees. Upgrade when you outgrow it.
For your first scheduled week.
For teams that schedule weekly.
Pro plus the scheduling agent.
For multi-location operators.
Questions
Direct integrations are not yet shipped (planned for Phase 4). For now, Weekwright owns the workforce layer; export shifts as CSV / iCal for downstream WFM tools.
Yes. Add language as a skill, tag it as required on the relevant positions, assign the skill to qualifying reps. The conflict detector blocks unqualified assignments.
Suggest staffing for an event takes a date/time window and an expected-volume hint, then computes the gap against current coverage and headcount targets — outputs the gap to fill before the spike.
State-specific compliance
Each state combines federal baselines with its own predictive-scheduling rules, sick-leave laws, and overtime triggers. Pick yours for a focused breakdown.
Up to 10 employees on Starter. No credit card required.
