Call center template
06:00-14:00, 14:00-22:00, 22:00-06:00 — with double the agents on the daytime shift, because that is where the calls are. Overnight keeps a skeleton crew and a lead who can escalate.
Free, no signup, no email required.
The template
| Slot | Mon | Tue | Wed | Thu | Fri | Sat | Sun | Shift |
|---|---|---|---|---|---|---|---|---|
| Agent DayAgent | 06:00–14:00×6 | 06:00–14:00×6 | 06:00–14:00×6 | 06:00–14:00×6 | 06:00–14:00×6 | 06:00–14:00×6 | 06:00–14:00×6 | 8h |
| Agent SwingAgent | 14:00–22:00×4 | 14:00–22:00×4 | 14:00–22:00×4 | 14:00–22:00×4 | 14:00–22:00×4 | 14:00–22:00×4 | 14:00–22:00×4 | 8h |
| Agent NightAgent | 22:00–06:00+1×2 | 22:00–06:00+1×2 | 22:00–06:00+1×2 | 22:00–06:00+1×2 | 22:00–06:00+1×2 | 22:00–06:00+1×2 | 22:00–06:00+1×2 | 8h overnight |
| Agent PeakAgent | 09:00–17:00×3 | 09:00–17:00×3 | 09:00–17:00×3 | 09:00–17:00×3 | 09:00–17:00×3 | Off | Off | 8h |
| Lead DayTeam lead | 06:00–14:00 | 06:00–14:00 | 06:00–14:00 | 06:00–14:00 | 06:00–14:00 | 06:00–14:00 | 06:00–14:00 | 8h |
| Lead SwingTeam lead | 14:00–22:00 | 14:00–22:00 | 14:00–22:00 | 14:00–22:00 | 14:00–22:00 | 14:00–22:00 | 14:00–22:00 | 8h |
| Lead NightTeam lead | 22:00–06:00+1 | 22:00–06:00+1 | 22:00–06:00+1 | 22:00–06:00+1 | 22:00–06:00+1 | 22:00–06:00+1 | 22:00–06:00+1 | 8h overnight |
One row per staffing slot; ×N means that many people on that block. Times are local to the location. +1 marks a shift that ends the following calendar day.
From CSV to a live schedule
The download is not a PDF you print and pin up. Its columns are the ones Weekwright's schedule importer reads, so the file you edit in Excel is the file you upload.
Replace the placeholder names in the Employee column with your staff. Leave Day, Start, End, and Position alone — those are what the importer maps.
Drag the file onto the schedule page. Every row is previewed with its detected columns before anything is created, so a bad cell is a warning, not a surprise.
“Maya is off Thursday, cover it”. The agent repairs the week against your real availability, skills, and compliance rules instead of you re-editing the grid.
Common questions
Coverage alone needs 3 shifts × your minimum crew × the ~4.2 people it takes to keep one seat filled continuously once days off, holidays, and absence are counted. For a 2-person overnight crew that is roughly 8-9 people just for nights. This template assumes 18+ agents total.
No — deliberately. The grid is scheduled headcount. Apply your own shrinkage factor (typically 25-35%) to work out how many people you need on the roster to keep these seats filled, and encode the resulting hours cap per agent as a compliance rule.
Post the extra hours as open shifts. Agents claim them from their phone, only if they are eligible and not already scheduled, and everything lands audited without a manager rebuilding the week.
Weekwright drafts it, checks it against your rules, and lets you approve. Free for a single location.
